Shipping Policy
At Blaze Diamonds, we are committed to delivering your order safely and promptly. The following shipping policy applies to all orders placed on our website. Please read carefully for details about processing times, shipping methods, costs, and more.
1. Processing Time
Once your order is placed, please allow 1 business days for order processing. Orders placed after 8 PM will be processed the next business day. Custom and personalized orders may take longer to process. We will notify you of any delays in processing via email.
2. Shipping Methods & Costs
- Standard Shipping: Typically arrives within [5-7 business days]. Shipping costs are calculated at checkout based on your location and order value.
- Expedited Shipping: Faster options such as [2-Day] and [Next Day] shipping are available at an additional cost. These options can be selected during checkout.
- Free Shipping: We offer free standard shipping on orders over $100. This offer is valid for domestic orders only.
3. International Shipping
We ship internationally to select countries. International shipping times vary by destination and can take up to [10-21 business days]. Please note that you are responsible for any customs duties, taxes, or additional fees that may apply in your country.
Customs and Duties: Import duties and taxes may be applied to international orders by the destination country. These fees are the responsibility of the customer and are not included in the total at checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery. If you do not receive a tracking number, please check your spam folder or contact our customer service team at info@blazediamonds.com.
5. Delivery Times
Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays, weather conditions, and holiday schedules. We are not responsible for delays caused by the shipping carrier or customs clearance processes for international orders.
6. Undeliverable Packages
If your package is returned to us as undeliverable (e.g., incorrect address, unable to sign), we will notify you and attempt to reship the package. Any reshipping fees incurred due to incorrect address information will be the responsibility of the customer.
7. Lost or Stolen Packages
We are not responsible for packages that are lost, stolen, or damaged during transit. However, we will work with the carrier to locate or recover lost packages. We recommend choosing shipping options with tracking and insurance for valuable items.
8. Shipping Delays
Occasionally, unforeseen delays may occur due to high order volumes, shipping carrier issues, or natural disasters. If there is a significant delay with your order, we will notify you via email. We appreciate your understanding and patience during such circumstances.
9. Contact Information
If you have any questions about shipping, please reach out to us at:
Email: info@blazediamonds.com